• What is your experience working with home services businesses like roofing and plumbing?

Home services is exactly where we started and where we excel the most, we’ve worked from the frontlines of being the first voice the client hears when they call up to the moment when you have to follow up to collect from the insurance.

• How do your services help improve efficiency and customer satisfaction?

By working with us, you could have more people trained to represent you and serve your clients in the best possible way for the same amount that you’d spend to hire locally, more great people usually turns into better business.

• What are the key benefits of using Freelancer Hispano for a small business like mine?

We will take some of the heavy lifting and repetitive tasks so you can concentrate in running your business. We will do it efficiently and being accountable, we adjust to your pocket and your specific needs. Most of our Agents are already trained so you won’t have to onboard them for too long. We work with clear and flat fees, no extra charges or surprises for you.

• How do you handle emergency calls and urgent service requests?

We intend to learn and apply the same protocols that you have in place, it’ll be as if we’d live next door to your office.

• Do your Agents work with popular scheduling software or calendars?

They know the usual and most famous (Google Calendar, Calendly, Zoho Calendar) but any software requirement you have we can discuss and learn for you, at no extra cost.

• How do you ensure data security and privacy for sensitive customer information?

We have strict rules in our organization against taking any sensitive payment information even if it’s part of the job. However, exceptions can be made and systems put in place in case you need it. 

• Can your virtual assistants provide after-hours support and emergency assistance?

If designated as part of the Job Description and you agree to pay the Night Shift Bonus, sure.

• What is the cost structure for your  services?

Freelancer Hispano charges a monthly flat amount agreed at the moment you hire our services. It will depend on the type of deal, the experience of the agent, the working hours and the type of work requested. If you issue bonuses it will change your monthly invoice too.